ORDERING FROM OUR STORE IS EXTREMELY SAFE

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We accept Visa, MasterCard, and American Express, and we also accept payment through PayPal. PayPal accepts Visa, MasterCard, American Express, Discover or eCheck. Sorry, NO COD orders. Our secure shopping cart accepts all these forms of payment.

Postal Mail: For certified check and money order payments via postal mail, we can only hold orders for 7 business days. Please do not send your certified check or money order until you know the grand total, which includes 9.00% Tax (ALABAMA ONLY) and shipping charges! ***International Customers, please read below***

When paying by credit card, we will immediately charge your credit card and prepare it for shipment. In the event a gift is not in stock, we will notify you by email before processing your credit card and shipping the other items.

We are required to charge 9.00% sales tax on all orders shipped to addresses in Alabama, US. No tax will be charged on orders shipped outside of the state of Alabama, US.

There will be a $35 charge for any returned checks. Checks that have been sent to collection will be charged $50 plus attorney's fees in addition to the amount of check.

ORDER METHODS WE ACCEPT:

We have 3 ways for you to order. 1) You may order directly on our secure website, 2) You can e-mail us with your order, although this is not a secure way to process your transaction. You can e-mail your order; however, please DO NOT include your credit card number etc. We will contact you via phone for payment information, 3) You can click here to print one of our order forms and mail the order to us.

**We will confirm receipt of your order and advise you of the shipping and delivery dates via e-mail or phone within 48 hours.

SHIPPING METHODS:

**** Please be aware that when we actually process your final order, shipping charges may fluctuate due to conditions beyond our control. In the event of the shipping charge resulting in a higher cost, this amount will be charged in addition to the previous charge added to your order. In the event of the shipping charge resulting in a lower cost, this amount will be credited to your order.

We typically ship all gifts within 2-5 business days. Some gifts will ship within 1 -2 business days. Items that are ordered on Friday, Saturday, Sunday (Website), or a holiday: please add 2 business days to our normal shipping time .

Wine Shipments
Due to local ordinances, gift baskets containing wine may only be shipped to the following states: CA, CO, IA, ID, IL, MN, MO, NE, NM, OR, WA, WI, and WV. Adult signatures are required on all wine shipments.

CHOCOLATE:

We reserve the right to replace chocolates and/or other products due to the summer months or inventory shortages.

Gift Baskets containing chocolate will be shipped on Monday, Tuesday & Wednesday, depending on your location, to avoid chocolate from sitting on a truck over the weekend. Please plan accordingly. For all items our common shipping method is UPS Ground (4-6 Business Days).

Some gifts may have all shipping methods available: UPS Ground Service, UPS 3-Day Service, and UPS 2-Day. If these are available for a gift, the choices will automatically show on the order form. There are additional charges for faster shipping methods.

If you mix special order (Gift Baskets) and in stock gifts, shipping charges will be divided per shipment (i.e.: there will be two shipments: 1 for in stock items and 1 for pre-order items = 2 separate shipping charges). There will NOT be an additional charge for two shipments; however, the charges will be separated for each.

UPS automatically insures against loss and damages and you can track your purchase online once it has been shipped to you at the UPS website located at: www.ups.com . We will provide your UPS tracking number as soon as we receive it.

Alaska and Hawaii will receive their gifts by air-mail and will incur an additional shipping charge. Please contact us prior to ordering for the charges.

INTERNATIONAL CUSTOMERS:

Canada residents add $15.00 per order.

Some gifts may incur Duties and/or VAT to International Countries. All duties and taxes for International Orders are the responsibility of the customer. Please check to see if you will have to pay a fee. We have no way of knowing this. If any additional fee is due, it must be paid by you, Katlyns Korner Gifts is NOT responsible for these fees.

Canadian customers can pay by credit card.

IN STOCK ITEMS:

We reserve the right to replace gifts based upon product availability.

To calculate when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Since we ship in stock products within 2 - 5 business days, your shipping time would be 2 - 5 Business Days + Shipping Time = Total Delivery Time. Some products will ship within 1 -2 business days.

Shipping costs will be calculated for you in the website order form or you can e-mail us for shipping costs before you actually finalize your order. If you wish, you can go back on our website order form and change shipping methods to see the difference in price before submitting your order.

All of our gifts are fully insured and have tracking information through UPS.

If you have any questions at all, please do not hesitate to contact us.

REFUND POLICY:

We demand excellence from our company; therefore, we want all of our customers to be 100% satisfied with our service and gifts. Most of our items carry a Lifetime money back guarantee, if your gift is not satisfactory. Limitations of our guarantee are below:

Crystal:

Returns will only be granted if the merchandise has a manufacturer's defect. No returns will be granted because the item color does not match the color on the monitor or because an item differs by 3 mm. or less in either dimension.

All crystal returns must be approved by us before you can return the item(s). A claim must be filed via e-mail within 10 days of receipt of the item, and you will receive a reply within a day otherwise the claim can be considered as not received. If you need to return an item, contact us and include the reason that you wish to return the item(s), your phone number, the order number, the item, and a valid e-mail address. Returns must be packaged in the original packaging and be in resellable condition. The customer is responsible for shipping costs unless we are at fault. If the item was damaged during shipment to you, then file a claim with the shipper. We reserve the right to charge a restocking fee after an order has been processed.

Once an order has been shipped, we cannot cancel the order.

Rose Candles and Rose Soaps:

Delivery of the Goods shall be UPS Ground. The lead time for each order in stock is approximately 10 days, but could be longer. Please be patient as each order is made to order. It takes time to handcraft the highly detailed pieces.

In the event you experience a shortage to merchandise packaged inside cartons, your claim must provide us written notice within five (5) days of receipt of shipment. Defective merchandise must be returned within (14) days of the date of the authorization form and is subject to inspection. A return authorization # must be issued before returns are accepted. Your account will be credited after the products are received and inspected. All your orders are packed carefully and we make every effort to ensure your shipment leaves our warehouse in perfect condition. We NEVER ship any product that is defective! Failure to provide adequate notice and follow these procedures constitutes an irrevocable waiver of your right to return and refund.

No merchandise may be returned to us without our prior written authorization. Merchandise that is authorized by us to be returned must be returned within forteen (14) days of the date of the authorization form, or the merchandise will be refused and you will be responsible for all costs incurred by you, third parties and us. Damaged and defective merchandise authorized by us for return must be returned to our warehouse freight prepaid and must be accompanied with the authorization number we provide. All merchandise returned without our prior authorization or sent collect will be refused by us and will be returned to you at your sole expense. We reserve the right to replace returned merchandise or, if no stock is available, to credit your account. Failure to provide adequate notice and follow these procedures constitutes an irrevocable waiver of your right to return and refund. Some items may be subject to a re-stocking fee. Be sure to properly package your return; you are responsible for any damage in transit. Be sure-Insure!

NOT DEFECTIVE:

Returns will be at Katlyns Korner Gifts discretion. All items, not listed in the above limitations, that are not defective will result in a 25% restocking fee. You may email or phone us before returning the item. Please provide us with your number on your invoice, and the merchandise name you wish to return, and the reason why.

Please return the merchandise promptly in its original condition in order to receive a refund or credit based upon your method of payment. We will not give credit for merchandise returned that does not include the original packaging, or has damaged packaging, so please be careful when opening your boxes. Shipping charges are not refundable. We only refund shipping charges, if we made the error. Orders that were originally shipped free of charge will be credited back minus the original shipping costs. Additionally, you must pay the shipping and insurance costs to return merchandise back (unless it's due to our error) to Katlyns Korner Gifts. The exception to this is listed in shipping damages.

We must receive the merchandise within 7 business days from the date we approve your return in order to receive a refund or credit. The item needs to be in the same condition as it was when it was sent to you, and must be sent back to us the same way it was shipped to you (UPS & insured).

Prices in effect at the time of purchase are final. Credit will not be given for any change in prices. No exceptions. Prices are subject to change.

SHIPPING DAMAGE:

We insure all packages, but damage during shipping does occur! If this happens, you must do the following:

IMMEDIATELY report any damage or breakage of your merchandise upon receipt to the carrier and to us. You MUST keep all packaging material for the carrier's inspection. We will replace or refund a damaged product, but before replacement merchandise can be shipped to you, a damage claim for insurance purposes must be filed with the UPS.

ORDER ACCEPTANCE AND PROCESSING:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Katlyns Korner Gifts reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department. This may delay the processing of your order. We may notify you that we are unable to ship to your P.O. Box and/or must ship to your credit card billing address. This is all done to protect you and us as the merchant. If your order is undeliverable as addressed or the customer is not able to receive delivery for any reason, the order will be returned. If the customer wants the order reshipped, the customer agrees to pay the additional shipping charges to have it redelivered. We cannot be held responsible if your order is delayed for any of these or other reasons not stated as above. If you have any questions, feel free to email, mail, or call us directly.